Frequently Asked Questions

+ - Who will I see for my treatments?

All private treatments are administered by Dr Zack Ally and Dr Sanah Qasem. You can choose your practitioner (subject to availability) at the time of booking.

+ - What are the opening times of the clinic?

Our Harley Street clinic is open on selected weekdays between 12pm and 8pm. We don’t open at the weekend as both Dr Zack Ally and Dr Sanah Qasem lead our aesthetic training courses at this time. Clinic appointments are strictly limited and we typically book out clinics 4-6 weeks in advance so please book early to avoid disappointment.

+ - How can I book and pay for my treatment?

A £50 deposit is required to secure appointments which is deducted from the treatment price on the day. This deposit is nonrefundable.

You can book and pay for the deposit online or we can book you in over the phone on 020 3873 7615. To book in online please select the “Book” menu, you can select your location and practitioner to see available dates.

The deposit is non-refundable and will be put towards any treatment you have on the day. The remaining balance will be due on the day.

We accept debit/ credit card payments including American Express and cash payments. We don’t offer any finance options.

We never discount treatment prices, however we do offer a number set packages which you will find on our clinic price list.

+ - How much will I pay for my Treatments?

You can see a full pricelist on the website, or request an information pack online and we will email you the price list.

Whilst there are many bespoke packages, individual quotes may vary due to quantities used. Different facial appearances may require more or less treatment syringes, or the treatment itself may be different to what is listed following consultation and facial assessment. This will be discussed with you by your practitioner on the day of treatment.

+ - Do you offer a free consultation appointment?

All our appointments are consult and treat on the day.  A consultation only appointment is charged at £50 (the booking deposit you pay) and is not transferable to a treatment at a later date.

+ - What time will my appointment be?

When booking your appointment for our Harley Street clinic you can select a 30 minute time slot on your chosen date.

For appointments in Manchester, Stockholm and Dubai, all appointments take place between 5pm and 6pm. You will be given an appointment time after you have booked in.

Please be aware that due to the nature of work involved, in some instances your appointment may be delayed on the day. You can check this with reception on arrival on the day of your appointment.

+ - Do you have a cancellations list?

We don’t operate a cancellations list, however any cancelled appointments will always be added straight back onto the website and available to book. Keep a look out on our Instagram and Facebook stories for updates on any last minute spaces.

+ - Where can I park when I come to the Harley Street Clinic?

There is no parking at the clinic itself, however the following link lists all the nearest parking options –

+ - Which are the nearest Tube stations to the Harley Street Clinic?

The nearest tube stations are Great Portland Street (6 mins), Bond Street (8 mins) and Oxford Circus (6 mins). You can find more information on stations closest to Harley Street here –

+ - Is there wheelchair access at 64 Harley Street?

Unfortunately not as we are on the 2nd floor and there are no lifts.

+ - Do you offer Permanent Fillers or remove them?

No, I’m afraid we don’t offer permanent fillers or remove them.