Derma Medical Clinics

Terms & Conditions

Welcome to the Derma Medical Clinics website, located at ‘’ By accessing and using this website, you agree to abide by the terms and conditions outlined in this agreement. Derma Medical Clinics (referred to as “DMC”) reserves the right to modify these terms and conditions at any time, and users are advised to review the terms regularly. Continued use of the website implies acceptance of any changes.

Information Disclaimer: The content on the DMC website is provided for general informational purposes only. It is not intended as medical advice and should not substitute professional consultations. DMC makes no warranties regarding the accuracy, completeness, or reliability of the information. Users should consult qualified health professionals for personalized medical advice.

Limitation of Liability: By accessing the DMC website, you agree to hold DMC, its employees, and agents harmless from any claims arising from your use or inability to use the website or linked information. DMC is not liable for any consequential, special, or similar damages resulting from reliance on the information provided.

External Links: DMC may provide links to external websites for reference purposes. These links are not endorsements, and DMC has no control over the content of external sites. Users follow external links at their discretion and risk.

Hypertext Links: Users may provide text-only hypertext links to the DMC website, subject to certain conditions outlined in this agreement. DMC reserves the right to revoke link permissions at its discretion.

Copyright and Usage of Materials: All works of authorship on the DMC website, including design, text, and images, are owned by DMC. Users may not copy, reproduce, transmit, or use these materials without prior written consent from DMC. Limited exceptions for personal, non-commercial use are allowed.

Privacy and Cookies: DMC is committed to safeguarding user privacy. Please refer to the Privacy Policy section on our website for detailed information on the collection, use, and protection of personal data.

Governing Law: The DMC website is controlled by DMC, headquartered in [Location]. Users agree that the laws of [Jurisdiction] will apply to all matters related to the use of the website. Users also submit to the exclusive legal jurisdiction and venues of the courts in [Jurisdiction] concerning such matters.

Language and Accessibility: While efforts are made to provide content in English, if it is not your first language, please inform us before your appointment for appropriate arrangements. DMC strives to provide accessibility but is not wheelchair-accessible. Notify us in advance if wheelchair access is required.


Age and Medical Eligibility: Patients must adhere to DMC’s strict adherence to GMC’s latest guidance. All patients must be over 18, and treatments are not offered to pregnant or breastfeeding individuals. A comprehensive medical history will be obtained, and written informed consent is mandatory before any treatment is administered.

Cancellations / Refunds:

• A non-refundable £100 deposit is applicable to all appointments.

• Appointments can be rescheduled with at least 7 days’ notice. Contact [email protected] or call 020 3873 7615.

• Failure to attend an appointment or cancellation results in payment retention by the company, and no refunds will be issued.

• DMC reserves the right to amend or cancel dates or locations. Travel expenses or accommodation costs are not the responsibility of DMC.

Appointment Conduct and Termination:

• DMC reserves the right to cancel appointments or discontinue services for disruptive, defamatory, or impeding behaviour.

• Treatments are reversible but non-refundable. No treatment proceeds without explicit consent, and patients are encouraged to see the same practitioner for reviews.

Late Arrival To Appointments:

Clients are expected to arrive on time for their scheduled appointments. A late arrival is defined as arriving beyond 15 minutes after the scheduled appointment time.

Derma Medical Clinic reserves the right to deem a client as late if they arrive beyond the specified grace period.

Clients who arrive more than 15 minutes late may be asked to reschedule their appointment as we prioritise maintaining the schedule for all clients.

Cancellation policies outlined in our general terms and conditions apply to late arrivals.

If a client fails to arrive within 15 minutes of their scheduled appointment time without prior notice, it will be considered a no-show.

The full service fee will be charged for no-shows.

Clients are encouraged to notify Derma Medical Clinics as soon as possible if they anticipate being late.

Late arrival notifications should be made by phone to + 44 020 3873 7615 or email to [email protected]

Exceptions to the late arrival policy may be made at the discretion of Derma Medical Clinics under special circumstances.

Clients with extenuating circumstances should contact Derma Medical Clinics in advance to discuss their situation.

Derma Medical Clinics reserves the right to modify this late arrival policy at any time without prior notice.

Clients will be subject to the policy in effect at the time of their scheduled appointment.

Acknowledgment: By scheduling an appointment with Derma Medical Clinics, clients acknowledge that they have read, understood, and agree to abide by these terms and conditions.

Consultation Appointments: All appointments are consultations and treat on the day. A consultation-only appointment is charged at £100 and is non-transferable to a later treatment.

Price Structuring & Packages: Individual quotes may vary based on quantities used. Facial appearances may require different quantities or types of treatments, discussed on the day. A full price list is available on the website.

Patients Complaints / Reviews:

• In case of a possible adverse reaction, contact us immediately for urgent attention from one of our lead doctors.

• Queries regarding asymmetry can be resolved by contacting us with photographs. If a review/correction is needed, an appointment will be scheduled via our clinic coordinator.

• All review appointments are offered within 14 days of the request. Rescheduling is not permitted once confirmed.

• Non-attendance at review appointments may necessitate a £200 consultation fee for a further review.

• Review appointments for anti-wrinkle treatments must be requested between 14 and 21 days post-initial treatment, scheduled no later than 28 days after the initial treatment.

• Corrections will be offered as necessary. If additional product is required for an individual patient, a charge will apply. Note: These terms and conditions are subject to change, and patients are advised to review them regularly.

Last updated on 03 November 2023. DERMA MEDICAL CLINICS: PRIVACY POLICY



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